transformingtelford.co.uk

With Knowall IT’s 24×7 Telephone & Remote IT Support we offer peace of mind. Our IT Support London Contract is a comprehensive service providing a complete out sourced IT facility with unlimited telephone and remote support.

It will include services such as scheduled onsite visits to health check PCs, assist with IT processes, and optimise systems; Quarterly reviews to discuss IT strategy for the short, medium and long term; Server, connection and backup monitoring; network security and disaster recovery audit; and network documentation and reporting.

Knowall IT takes a proactive approach to insure you have a fully stable IT infrastructure from which to function

Click here to find out more about IT Support London

Pay as you Go IT Support can be taken on a contract basis, whereby you benefit from preferential rates and high Service Levels, or simply contact us and pay per incident, we can give you a fixed price for a job if this is prefered.

Pay as you Go Support is a great alternative if you feel you cannot afford nor want to be tied down to a contract. Many companies want to save money and deal with their IT issues as and when required.
This alternative can also be used if your company resources are running low or staff are unavailable. You will receive the same high level of expertise from this service as you would do from a contract based IT Support program. The main difference is you pay a small monthly retainer, which gives you a commitment to SLAs offered by Knowall.

Contract Components

• 24×7 Telephone & Remote Support
• Emergency Engineers – Onsite within 1 hour
• Onsite Visits for Critical Issues
• 99.9% SLAs
• Monthly Reporting